Privacy Policy

Privacy Policy

At Valterra Ingredients we are committed to protecting the privacy of users and processing their personal data in a lawful, fair, transparent and secure manner, in accordance with the General Data Protection Regulation of the European Union, Organic Law 3/2018 on Personal Data Protection and Digital Rights Guarantee, and other applicable regulations.

1. Data controller

The controller of personal data collected through this website is:

  • Company name: VALTERRA INGREDIENTS, SL
  • CIF: B88812433
  • Registered address: Calle CAL GABATX, Km 0, Franqueses del Vallès, Les, C.P. 08520, Barcelona (Spain).
  • Contact email: info@valterraingredients.com
  • Phone: +34 722 11 13 27
  • Phone: +34 671 71 38 36

Hereinafter, the data controller will be referred to as Valterra Ingredients.

2. Personal data we may process

Through this website, Valterra Ingredients may process personal data voluntarily provided by the user through contact forms, information requests, email communications or other available channels.

The data processed may include, as applicable:

  • Full name.
  • Company or organisation to which the user belongs.
  • Job title or professional area, if provided by the user.
  • Email address.
  • Contact phone number.
  • Country or geographic area.
  • Information included in the message or request sent by the user.
  • Technical data derived from browsing, such as IP address, device information, browser used, date and time of access or data related to website security.
  • Technical data related to the use of Google reCAPTCHA in forms, where applicable.

Valterra Ingredients only requests the data necessary to fulfil the relevant purposes in each case.

3. Purposes of processing

Personal data may be processed for the following purposes:

  • Responding to information requests submitted through the website.
  • Managing commercial, technical or corporate enquiries related to products, services, ingredients or additives.
  • Maintaining communications with clients, potential clients, suppliers or partners.
  • Preparing and sending information requested by the user.
  • Managing pre-contractual or contractual relationships, where applicable.
  • Complying with legal obligations applicable to Valterra Ingredients.
  • Ensuring the security, maintenance and proper functioning of the website.
  • Protecting forms against spam, bots, automated submissions, fraud or abusive use through Google reCAPTCHA.

4. Legal basis for processing

The legal basis for the processing of personal data will depend on the specific purpose:

  • User consent: when the user voluntarily submits a form, requests information or explicitly accepts certain processing operations that require consent.
  • Application of pre-contractual measures or performance of a contract: when processing is necessary to handle a commercial request, prepare a proposal, manage an order or maintain a contractual relationship.
  • Compliance with legal obligations: when Valterra Ingredients must process certain data to comply with applicable regulations.
  • Legitimate interest: to maintain website security, prevent abuse, avoid automated submissions, protect forms, manage existing professional communications or improve the services offered, provided that the rights and freedoms of the user do not prevail.

5. Google reCAPTCHA

This website uses Google reCAPTCHA in its forms in order to protect them against spam, bots, automated submissions, fraud and abusive use.

The use of reCAPTCHA may involve the processing of certain technical data of the user, such as the IP address, device information, browser used, browsing behaviour, interaction with the form and other data necessary to determine whether the action comes from a person or an automated system.

The purpose of this processing is to ensure the security of the website and to prevent misuse of the contact forms. The legal basis used by Valterra Ingredients for this processing is its legitimate interest in protecting the website, its systems and its communication channels against spam, fraud, bots and abuse.

Google may process technical information associated with the use of reCAPTCHA in accordance with its own policies and terms. Users are advised to consult Google's legal and privacy information for further details on how this service works.

6. Data retention

Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected and, thereafter, for the periods necessary to address any potential legal liabilities.

In general:

  • Data submitted via contact forms will be retained for as long as necessary to respond to the request and carry out the corresponding follow-up.
  • Data related to commercial or contractual relationships will be retained for the duration of the relationship and for the applicable statutory periods.
  • Data processed on the basis of consent will be retained until the user withdraws such consent, unless there is another legal basis for its retention.
  • Technical data related to website security will be retained for as long as necessary to ensure such security and prevent abusive use.

7. Recipients of data

Valterra Ingredients will not sell or transfer users' personal data to third parties for commercial purposes.

However, data may be disclosed to:

  • Public authorities, regulators or competent bodies, where a legal obligation exists.
  • Service providers necessary for the operation of the website, hosting, technical maintenance, email, IT security, administrative management or professional services.
  • Google, in connection with the use of Google reCAPTCHA to protect forms against spam, bots, fraud and abusive use.
  • Partners or suppliers related to a specific request, only where necessary to handle that request and where an appropriate legal basis exists.

Where Valterra Ingredients engages providers who may access personal data, such providers will act as data processors or, where applicable, as independent controllers of their own processing activities, and must provide adequate safeguards in accordance with applicable regulations.

8. International data transfers

As a general rule, Valterra Ingredients does not intend to carry out international transfers of data outside the European Economic Area on its own initiative.

However, the use of certain technology providers, such as Google reCAPTCHA, may involve the processing or transfer of data by those providers to countries located outside the European Economic Area.

In the event that international data transfers take place, the safeguards provided for by data protection regulations will apply, such as adequacy decisions, standard contractual clauses or other legally valid mechanisms.

9. User rights

The user may exercise, under the terms provided for by applicable regulations, the following rights:

  • Right of access: to know whether Valterra Ingredients processes their personal data and to obtain information about such processing.
  • Right of rectification: to request the correction of inaccurate or incomplete data.
  • Right of erasure: to request the deletion of their data where applicable.
  • Right to object: to object to the processing of their data in certain circumstances.
  • Right to restriction of processing: to request that the processing of their data be restricted in certain cases.
  • Right to data portability: to receive their data in a structured, commonly used and machine-readable format, where applicable.
  • Right to withdraw consent: to withdraw at any time the consent given, without affecting the lawfulness of the processing carried out prior to its withdrawal.

To exercise these rights, the user may send a request to: info@valterraingredients.com, clearly indicating the right they wish to exercise and providing the information necessary to identify their request.

Furthermore, if the user considers that the processing of their personal data does not comply with applicable regulations, they may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) through its official website.

10. Accuracy of data provided

The user warrants that the personal data provided is truthful, accurate, complete and up to date. The user shall be liable for any direct or indirect damage that may arise as a consequence of failure to comply with this obligation.

11. Data of minors

This website is directed at professionals, companies and adults. Valterra Ingredients does not intentionally collect personal data from minors.

If a minor has provided personal data through this website, their legal representatives may request its deletion by contacting Valterra Ingredients.

12. Data security

Valterra Ingredients applies reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

However, users should be aware that no system of transmission or storage over the Internet is completely secure. Therefore, Valterra Ingredients cannot guarantee the absolute security of information transmitted through the website.

13. Cookies and similar technologies

This website may use cookies and similar technologies necessary for its technical operation and for the protection of forms through Google reCAPTCHA.

Currently, the website does not use cookies for advertising, marketing, statistical analysis or commercial profiling purposes, unless expressly stated otherwise.

For detailed information on the cookies used, their purpose, duration and browser configuration options, please refer to the Cookie Policy.

14. Changes to the Privacy Policy

Valterra Ingredients reserves the right to amend this Privacy Policy to adapt it to legislative, technical, corporate or operational changes to the website.

Users are advised to review this page periodically to stay informed of the current version of the Privacy Policy.

Last updated: June 2026